Refund & Cancellation Policy
Effective Date: October 2026 • 7-Day Satisfaction Commitment & Transparent Terms
Full refund on initial subscription purchases within 7 calendar days.
Cancel recurring billing directly from account settings without friction.
Credited back via original payment route (UPI, Netbanking, or Card).
1. 7-Day Satisfaction Commitment
We want you to evaluate Blue Whale Charting indicators, courses, and charting tools with confidence. If our platform does not suit your trading workflow, you can request a 100% refund within seven (7) calendar days of your initial plan purchase.
This guarantee applies to all first-time purchases of the Pro and Ultra Pro subscription plans.
2. One-Click Cancellation
Subscriptions renew automatically at the end of each billing cycle (monthly, quarterly, or annually) unless canceled before the renewal date.
- You can cancel your subscription at any time by navigating to your Account Dashboard and clicking "Cancel Subscription".
- We do not require support phone calls, retention surveys, or verification hurdles to stop auto-renewal.
- Upon cancellation, you retain full access to all features, indicators, and courses until the end of your prepaid billing period. No further charges will occur.
3. Refund Eligibility & Exclusions
Eligible for 100% Refund
- Initial subscription fee requested within 7 days of registration.
- Duplicate charges caused by payment gateway processing errors.
- Billing incurred following an unacknowledged technical cancellation attempt.
Non-Refundable Circumstances
- Recurring renewal charges requested after the 7-day initial purchase period.
- Accounts found in violation of terms (e.g. script de-compilation or shared login abuse).
- Trading losses resulting from market execution or discretionary financial decisions.
4. Processing Timelines & Gateway Window
Approved refund requests are submitted immediately to our payment gateway provider (Razorpay).
- UPI & Netbanking: Typically credited within 3 to 5 business days.
- Credit & Debit Cards: Typically posted to your statement within 5 to 7 business days, depending on your card issuer's settlement schedule.
- Refunds are issued in Indian Rupees (INR) or the equivalent billed currency at the time of transaction.
5. How to Initiate a Refund
To claim your 7-day satisfaction refund, email our support team with your registered account email and transaction ID: